Terms & Conditions

Making a Purchase – Payments

We use the secure payment provider WorldPay to process all online payments so we at no1treasuretrove.co.uk have no access to your card details.  WorldPay has a ‘Capture Delay’ service, which means that once your payment is authorised, funds are reserved by your card issuer for up to one week until we manually confirm with WorldPay that we would like to capture and settle the payment, allowing us time to stock check your order.  If your order is not in stock we will instruct WorldPay to cancel your payment and your funds will be released back to you.

We are unable to process your order until your payment has been authorised by WorldPay. By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request or by emailing us.

Customers are responsible for the suitability of the goods they are purchasing.  If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage the returns policy will be void.

You may cancel any order before it has been shipped. Once your order has been shipped, it cannot be cancelled – our returns policy will then come into affect (see below).

Please remember all orders are subject to availability.  Our terms and conditions do not affect your statutory rights.

Product Descriptions

Items will be described as accurately as possible.  Please remember that antique, vintage and pre-owned items will show signs of use.  Any major flaws such as chips, cracks and restoration will be noted in the description.  A more detailed explanation of products can be obtained by contacting us.

Prices

We reserve the right to amend any prices shown on the website without prior notice.

Customer Services

If you are not happy with your order or the service you have received you may contact us by telephone on 01252 329230 or by email at enquires@no1treasuretrove.co.uk. We will endeavour to reply as promptly as possible.

MISREPRESENTATION

Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.

We will not consider the opinion of any other 3rd party.

Should you feel that your item has been misrepresented then please return the item within 7 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.

Any unauthorised testing will result in no refunds being made under any circumstances.

If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.

Legal Information

We may refuse to take your orders if we feel you have been false in your information. We reserve the right to amend our terms and conditions at any time without prior notification.  We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time.  The views and opinions of no1treasuretrove.co.uk are not to be taken necessarily as fact.  Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute.  All dealings, correspondence and contracts between us shall be made or conducted in the English language. There is no contract between you and no1treasuretrove.co.uk for the sale of any product from us to you unless your order has been dispatched and confirmation of this is sent by email.  The acceptance will be deemed complete at the time we send the email, regardless of whether you receive the email or not.

Remittance Terms 

Payment in full must be made at the point of order at the price as detailed on our website at the time of your order. In the event of any delay or refusal of payment we will immediately suspend the order and will have no obligation to fulfil your order.

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