Shipping & Returns

 Shipping and Handling – Shipping Charges

Charges will be automatically calculated on our website for online orders.  We use Royal Mail or Parcelforce to ship all orders.  If you would like to know more about how the postage costs are calculated, please contact us.

If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.  In the unlikely event that your goods do not arrive please call or e-mail us. Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service.

Tax Charges – Import Duty & Taxes

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.

RETURNS & REFUNDS

If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 7 days after you have received the item.

Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.

Returns or credits will be processed within 7 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.

Return postage will be paid by the buyer.

Please note that we will only post items to the address listed with PayPal.

International returns will need to be clearly marked as a returned goods. Country of origin UK. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.

All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.

Our Returns Policy does not affect your statutory rights as a consumer.  Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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4 days ago

No1 Treasure Trove

Wow love this ring. Platinum fine oval sapphire and oval cut diamond three stone ring. It’s so pretty and so wearable and its mounted in platinum too. Ticking all my boxes. £1,750 PH5811/7
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4 days ago

No1 Treasure Trove

Before the tea strainer there was a mote spoon. What is a mote spoon? In Georgian times, circa 1730 when the brewed tea was poured into a cup there was often stray tea leaves floating around. A good hostess would have a mote spoon on hand to scoop out the rogue tea leaves. The pointed end would be used to clear the obstruction that the tea leaves often caused in the spout. Hence the term "mote". The spoon often was used to scoop the fresh tea leaves from the caddy into the teapot, leaving the unwanted powdery dust behind. £120 PH5802/28
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4 days ago

No1 Treasure Trove
View on Facebook

Platinum baguette diamond full eternity ring set with an estimated 4.50cts. Finger size K. You might also like to wear this as your wedding band.… https://t.co/gG4Kljul9L

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14ct Gold Coloured Jade Bracelet. I personally am not into multi-coloured jewellery but for some reason this really appeals to me. I think its eye catching and easy to wear. Would love… https://t.co/9VKvZM355n

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