Shipping and Handling – Shipping Charges
Charges will be automatically calculated on our website for online orders. We use Royal Mail or Parcelforce to ship all orders. If you would like to know more about how the postage costs are calculated, please contact us.
If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges. In the unlikely event that your goods do not arrive please call or e-mail us. Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavour to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service.
Tax Charges – Import Duty & Taxes
It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.
RETURNS & REFUNDS
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 7 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 7 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
Please note that we will only post items to the address listed with PayPal.
International returns will need to be clearly marked as a returned goods. Country of origin UK. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.
Our Returns Policy does not affect your statutory rights as a consumer. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm